Mobile / Live
yw99 keeps these Terms & Conditions on a single page because your login, your bKash or Rocket transfer and your Bank Transfer all run on the same set of rules. Find the clause that matches what you are about to do, read it once, then head back to the lobby knowing exactly what applies.
Your use of yw99 is governed by these Terms & Conditions from the moment you load the site, and by carrying on you accept the version published here at that moment. We keep the wording tied to what you actually do — opening the account, moving money through bKash, Rocket or Bank Transfer, stepping into the lobby — instead of burying it in abstract legal phrasing you cannot act on. Two things decide how far the policy reaches. The first is your own local law: whether you may hold an account, keep a wallet balance and take part in any game category depends on the rules where you live and on the eligible regions we can serve, so access can change if those rules change. The second is the version you read; when the platform, a payment route or a legal requirement shifts, the text on this page replaces what came before, and the current wording is the one that applies. Where a clause depends on a decision we make — say, whether a transaction record needs a second look before a withdrawal is released — we state that openly rather than slipping it into small print. Figures behave the same way: any amount, charge or cap is the one displayed on screen at the moment you confirm a step, and no line on this page overrides the screen in front of you. Should a sentence here read two ways, ask through the support route below before you act on it.
Not every question you have about the lobby is settled by this page, and it helps to know which is which before you send us a message. The clauses here tie directly to your account, to the wallet balance you hold and to the payment route you choose, so treat them as the first place to look when something feels off. Anything run by another company — a page you reach through an outside link, an app you install from somewhere other than us — sits outside our wording, and that operator's own terms take over the moment you leave this site. Game categories follow the same logic: which titles and tables appear in the lobby can differ by where you are and by local law, and a category you saw last month is not a promise that it stays listed. When you are unsure whether something belongs to us, check the address bar against this site before you type in any account detail.
Everything about creating the account, keeping your sign-in details to yourself and closing it again is handled here. If you share a login, activity on that wallet is still treated as yours, so keep the password off shared phones and out of group chats where it can be read.
bKash, Rocket and Bank Transfer sit inside these terms whenever you fund the wallet or take money back out. The steps, the reference you copy and the record that appears afterwards belong to the same agreement, and a transfer sent to a wrong number is not something we can reverse for you.
Slot titles, live tables and the cricket markets you see are treated as content we make available, not as a fixed catalogue. A game can be withdrawn, a table can be full, and a category can be missing in your region; none of that changes the account rules you accepted.
Links to other companies exist for convenience only. Follow one and our terms stop applying at that point, because you are dealing with that company under its own rules. We cannot answer for how another site handles your details, so read what it publishes before you hand anything over.
Being on the other side of a policy does not leave you with nothing to do. You can go back through your own history, fix what is wrong on the account and put a question to us in writing — and each of those has a visible route rather than a mailbox you have to guess at. Start with the transaction record attached to your account. It shows what you sent, through which rail and when, which is usually enough to settle a doubt about a bKash transfer before it turns into a complaint. If a detail on the account itself is out of date, correct it there rather than opening a second account; two accounts for one person complicate every later step. And when a clause genuinely does not fit your situation, say which clause and which screen you were on — that single sentence gets you a useful reply far quicker than a general message. Closing the account is your call too, and the same support route handles it.
Your transaction history is yours to check at any time. Open it, match the amount and the rail against what you actually sent, and if the two do not agree, write down the reference before you contact us — a reference moves a query forward faster than a description does.
If your name, contact number or the wallet you pay from has changed, update it from inside the account instead of starting a new one. Details that no longer match the wallet you send from are the usual reason a transfer gets queried, so keep both sides saying the same thing.
Quote the heading and the sentence you are stuck on when you write to us. We answer the clause you point at; a message saying only that something feels unfair leaves us guessing which rule you mean and adds a round trip you did not need.
You can ask for the account to be shut at any point. Clear any wallet balance first through the payment route you normally use, then send the request; once it is closed, the terms here stop applying to you and the lobby is no longer open to that login.
Every route we publish for policy questions is written down on this site — we do not hand out private addresses, and we do not discuss account matters through unofficial channels, so treat any message claiming otherwise as suspect. The support entry point shown on the site is the one to use, and it is the same door whether your question is about a clause, a stuck bKash transfer or a login you no longer recognise. A useful message is short and specific. Tell us which section of these Terms & Conditions you are asking about, what you were trying to do at the time and which payment rail was involved. If a transaction is in question, paste the reference from your record; if the account itself is the issue, write from the mobile number or email registered to it so we can find you without asking for your password. Do not paste a password into any message, and treat a request for one as a signal to stop. Keep your question in one thread rather than opening several, and you will not have to explain it twice.
Use the support entry published here for anything arising from these terms — a clause you want explained, a transaction record that does not match what you sent, or an account detail that needs changing. It is the same route for all three, and it keeps your question with the people who can look at the account.
When a payment is the subject, quote the reference from your transaction record and name the rail — bKash, Rocket or Bank Transfer. That lets a reply deal with your specific transfer instead of asking you to restate everything, and it keeps the thread searchable if you have to come back to it later.
Nothing stops you going through a clause again before you write to us. Come back to this page, open the section that matches your situation and check whether the answer is already sitting there; some questions about wallet rules are settled simply by reading the wording closely.
Policy wording is only worth something if the practice behind it is visible, so here is how we treat the things you hand over. Account details, transaction records and the messages attached to a support thread exist so the wallet works and so a query can be answered — not so they can be passed around. Access sits with the people handling accounts and payments, and a request for your password is never part of that. Cookies do a narrower job than most people assume: they keep a signed-in session alive on your phone, remember the language you picked and let the site load the same way on the next visit. Block them and the login will not hold. Records are kept for as long as the account is open and for whatever period afterwards the applicable rules require, and then they go. If you want to know what we hold, or want a detail changed or removed, the published support route is how you ask — put the request in writing and keep it in one thread.
Your account details, the record of what you funded through bKash, Rocket or Bank Transfer, and the content of support threads are held because the wallet cannot run without them. We do not collect a field we have no use for, and we do not sell what we hold to anyone outside the service.
Cookies keep you signed in between pages, hold your language choice and let the lobby load consistently on a mobile browser. They are not there to build an advertising profile of you. Clear them mid-session and you will be asked to sign in again — that is the expected result, not a fault.
Your login is the one key to the wallet, so keep the password off shared phones and out of group chats. If you think someone else has been inside the account, change the password from the account area first, then tell us through the support route so the record can be checked.
Records stay while the account is open and for the period afterwards that applicable rules require; after that they are removed rather than held indefinitely. To ask what we hold, or to have a detail corrected or deleted where the rules allow, send the request through the support route and keep it in one thread.
The same handful of questions reaches us again and again, and they are worth answering once here rather than one message at a time. Most of them come down to timing — when the terms start to apply to you, what happens to a wallet balance when an account closes, and whether a clause can shift because of where you live. The answers below stick to what we can state plainly, without trying to settle every edge case a payment can throw up. Read them in order if you are new to the account; skip to the one that matches your situation if you are not. Where an answer points you back to your transaction record, that is deliberate — the record is the only place that shows what you actually sent and through which rail. Anything the answers leave open, the support route takes over, and the clause you quote will get you a faster reply.
Loading the site puts the wording in front of you, but the account is where it starts to mean something: once you create a login and fund the wallet through bKash, Rocket or Bank Transfer, you are working under this page. If you do not accept the current version, do not open an account or keep one active.
The text on this page is the current one. We replace it in place when the platform or a rule changes, so the wording you read today is the wording that applies. Keep your own copy if a clause matters to you. Older versions are not published separately, and nothing said in a chat overrides this page.
You can close it. Clear any wallet balance through the rail you normally use, then send the request through the support route. Until the closure goes through, the terms here still apply to everything the account does, including a transfer you started before you wrote to us.
Take the balance out first, because a closed account cannot send it anywhere. Records about payments and account activity are kept for the period the applicable rules require and removed after that. What you cannot do is reopen the same login later and expect the history to be waiting, so keep a copy of anything you need.
One account per person is how the wallet stays traceable. A second login for the same person splits the payment history across two records, which makes any query about a bKash transfer harder to answer. If a detail on your existing account is wrong, correct it there instead of opening another.
Write through the support route published on this site, name the section you are asking about and say which screen you were on. If money is involved, add the reference from your transaction record. Keep the exchange in one thread and you will not have to explain the same thing twice.