Mobile / Live
yw99 collects and uses your information only to run the services you access — your wallet activity, payment records through bKash, Rocket or Bank Transfer, and your session history. Access to our platform depends on your local law and eligible regions; this policy explains what we hold, why we hold it, and what you can do about it.
When you open an account with yw99, we collect the details you provide during registration — your name, contact information and any verification material required to confirm your identity. Once you are active, we record your session activity, the pages you visit and the actions you take inside your account dashboard. Payment data connected to bKash transfers, Rocket transactions and Bank Transfer instructions is handled as transaction records; we do not store your full mobile banking credentials on our servers. We also collect technical data automatically — your device type, browser version and approximate network location — to keep the site functioning correctly on mobile and desktop. Cookies and similar tools help us remember your preferences across sessions; you can adjust cookie permissions in your browser settings at any time. We do not sell personal data to third parties. We share limited data only where required to process a payment, verify an account or comply with a request from a relevant authority consistent with applicable law. All data handling depends on the laws of your local jurisdiction and the eligible regions we serve.
This policy covers everything directly under yw99's control — your account, the data you submit to us and the records we generate when you use the platform. It does not extend to third-party services you reach through links on our site, or to payment processors who operate under their own published terms. The scope below sets out four distinct areas so you know exactly what falls inside and outside this document.
All data you enter when creating or updating your yw99 account falls inside this policy — registration fields, password changes, identity verification uploads and session activity linked to your profile.
Deposit and withdrawal records initiated through bKash, Rocket or Bank Transfer are covered here. We hold reference data for these transactions; the payment processors themselves maintain their own separate data policies.
Browsing behaviour on yw99 pages — which sections you visit, how long you stay and what device you use — is captured under this policy. You can manage cookie preferences directly in your browser at any time.
Game studios, external links and payment gateways operate under their own privacy terms. We do not control their data practices. Check those providers' own policies before sharing information with them directly.
You have real choices when it comes to the data yw99 holds about you. The most direct route is your account settings page, where you can review the details on file and update contact or personal information yourself without needing to contact support. If you spot a discrepancy — for example, a transaction reference that does not match your bKash or Rocket history — you can raise a correction request through our support channel and we will investigate against the records on our side. Where local law and eligible region rules give you a right to request deletion or restriction of certain data, you can submit that request in writing to our published contact address. We aim to acknowledge data requests promptly and handle them consistently, though processing times depend on the nature of the request and any legal obligations that require us to retain records. Your right to access, correct or question your data is independent of whether your account is currently active.
Open your account settings to see the personal details, contact information and payment method references currently held against your profile. No support ticket is needed for a basic review.
Update contact details and personal information directly in your account dashboard. If a field is locked for security reasons, contact support with the correction and we will verify it against your original submission.
If you are unsure what data we hold or why, submit your question through our published support route. We will respond with a plain explanation of what is stored and under what basis we hold it.
Where your local law and eligible region rules permit, you can request that certain data be removed or restricted. Contact us in writing through the support route shown on the site and describe the specific data concerned.
If you have a question about how yw99 uses your data, want to correct information on file or need to submit a formal data request, the routes below are the ones we actively monitor. Use the channel that suits your situation — live chat is practical for quick clarifications, while email works better for written data requests that need a record trail. All contact routes are published on the site; we do not accept data requests through social media.
Open the chat widget from any page on the yw99 site to ask a privacy question directly. Suitable for quick clarifications about what data we hold or how to navigate your account settings.
Send a written privacy request to the support email address published on the Contact page. Use email when you need a documented record of your request — for example, a correction or deletion enquiry.
The Help section inside your signed-in account area contains answers to common data and privacy questions. Check there first before opening a support ticket — many account-level queries are answered without waiting.
The four areas below describe how yw99 approaches data responsibility in practice — not as abstract commitments but as specific operational choices that affect your account, your payment records and your session history.
We retain account and transaction data for as long as your account is active and for a period afterward as required by applicable law. Payment references for bKash, Rocket and Bank Transfer are kept as part of the transaction record. When retention is no longer required, data is deleted or anonymised.
We use session cookies to keep you logged in and preference cookies to remember your display settings. Analytical cookies help us understand which parts of the site you use most. You can block or clear cookies in your browser settings; some features may work differently if you do.
Your account password is stored in hashed form — we cannot read it in plain text. Access to account records is restricted to staff who need it to resolve a support request. We log access to sensitive account data for internal audit purposes.
When we make a material change to this privacy policy, we publish the updated version on this page and note the revision date at the top of the document. Continuing to use yw99 after a published update means you have had the opportunity to review the change.
These are the questions we hear most often about data, account records and privacy rights on yw99. If your question is not here, use the live chat or email route listed in the contact section above.
We collect the name, contact details and verification material you submit at registration. Once active, we also record your session activity, device type and browser version. Payment references for bKash, Rocket or Bank Transfer are stored as transaction records, not as full banking credentials.
Yes. Open your account settings to view the personal details and payment references currently on file. For a more detailed breakdown of what we hold and why, submit a written request through the email support route published on the Contact page and we will respond with a plain summary.
Most contact and personal details can be updated directly inside your account dashboard. If a field is locked, contact our support team through live chat or email, describe the correction needed, and we will verify it against your original registration data before making the change.
We share limited data only where it is necessary — to process a bKash, Rocket or Bank Transfer payment, to verify your account identity, or where required by a relevant authority under applicable law. We do not sell personal data, and we do not share it for marketing by other companies.
Where your local law and eligible region rules give you a deletion right, submit a written request through our published email support route. Describe the specific data you want removed. We will review the request against our legal retention obligations and respond with what we can and cannot action.
No. bKash, Rocket and Bank Transfer each operate under their own published privacy and data policies. This policy covers only the data yw99 holds on our side — the transaction reference and account record. Check your payment provider's own terms for details on how they handle your mobile banking data.