Mobile / Live
These legal terms set out how yw99 operates your account, what conditions apply to using the platform, and how your rights and our obligations sit together. Access to yw99 depends on your local law and whether you are in an eligible region — read this page before you proceed.
yw99 operates under terms that are shaped by the region from which you access the platform. Whether your account is funded through bKash, Rocket or Bank Transfer, the same account-level conditions apply to every transaction you make and every session you open. We do not vary the core terms based on which payment rail you use — the conditions that govern deposits, withdrawals and account records are consistent. What does vary is whether access is lawful in your specific location. You carry the responsibility of confirming that using yw99 is permitted under the laws of your jurisdiction before opening or continuing to use an account. We cannot make that determination on your behalf, and nothing on this page or anywhere else on the site should be read as a legal clearance for your specific situation. Where local law restricts or prohibits access to platforms of this type, those restrictions take effect regardless of technical access. If you have questions about whether your use is compliant, seek independent local legal advice. Our published support routes remain open for account and policy questions that fall within our scope.
Our legal terms cover specific areas of your relationship with yw99. Understanding what falls inside and outside the scope of this policy helps you know where to direct questions and what to expect when you raise them with our support team.
Login credentials, account verification steps and session activity are all within scope. We set out how accounts are opened, suspended or closed, and what triggers a review. Actions you take through your account interface are governed by these terms.
Deposits and withdrawals processed through bKash, Rocket or Bank Transfer fall inside this policy. Transaction records held in your account history are covered. We do not make commitments about processing times beyond what your account screen displays at the point of submission.
Game availability, lobby content and any notices published on yw99 pages are within our control and covered by these terms. We may update, withdraw or restrict content at any time. What you see in the lobby reflects current availability, not a permanent commitment.
External payment providers, game studios and network services operate under their own separate terms. Once a transaction leaves our platform toward a bKash or Bank Transfer network, that network's own rules apply. We are not responsible for third-party service interruptions or policy changes.
Within the scope of our legal terms, you have practical steps available for managing your account relationship with yw99. You can review your transaction history at any time through the account section — every bKash deposit, Rocket transfer and Bank Transfer withdrawal is recorded there in date order, with the status shown at the time it was processed. If you believe a detail on your account is inaccurate — a name spelling, a contact address or a transaction record — you can raise it directly through the support route available in your account dashboard. We will review the record against what our system holds and respond through the same channel. You can also ask a policy question without it being treated as a dispute; our support team handles general legal and account queries separately from formal complaint processes. Requests to close an account are handled through support and are subject to the account-balance and pending-transaction conditions set out in the full terms.
Open the account history section to see every transaction logged against your account — deposits, withdrawals and any adjustments, with status and date. No request needed; the log is always visible when you are signed in.
If personal details on file are wrong, contact support with the correct information and the reason for the change. We verify the request before updating the record. Changes to payment-linked details may require additional confirmation.
Policy questions — about what these terms mean for your account, what a specific clause covers, or how a transaction condition works — can be sent to support directly. We treat these as account queries, not formal disputes, unless you specify otherwise.
You may request that your account be closed at any time. Closure is processed once pending transactions are settled and any remaining account balance has been handled according to our withdrawal terms. Support will confirm the steps at the time of your request.
For any legal or account policy question, use the contact routes published on the site. We handle policy queries through the same support channels used for account and transaction help — there is no separate legal department contact; your message goes through the same team that manages bKash account queries, Rocket transaction records and general account issues.
The support link inside your signed-in account is the most direct route for policy questions tied to your specific account or transaction history. Log in, navigate to support and submit your question with the relevant account detail included.
Live chat is available through the site for general policy and account queries. Use it to ask about term conditions, scope questions or to understand what a specific policy clause means for your account situation before taking further action.
For written policy requests — account closure, detail corrections or formal policy questions — email support through the address published on the Contact page. Include your account reference and a clear description of the matter so the team can respond accurately.
yw99 handles account data, cookies and security settings according to the conditions set out in our Privacy Policy and these legal terms. Here is how each area works from your side of the account.
We retain account records — including bKash, Rocket and Bank Transfer transaction logs — for as long as your account is active and for the period required after closure under our retention terms. You can request a summary of what we hold by contacting support through your account.
We use cookies to keep your session active, remember your account state and understand how the site is used. Cookie preferences can be adjusted through your browser settings. Disabling certain cookies may affect how account pages and the lobby load on your device.
Your account credentials are your responsibility to keep secure. We recommend using a unique password and logging out after each session, particularly on shared mobile devices. If you suspect unauthorised access, contact support immediately through the published route in your account.
If you want to request a change to account details, data held on file, or cookie preferences, send the request through support with your account reference. We will confirm receipt and outline the steps needed to process your request within a reasonable time.
These are the questions we hear most often about how our legal terms work, what they cover and what you can do if something needs to change.
Yes. Access to yw99 depends on whether use of the platform is permitted under the laws that apply to your location. You are responsible for confirming this before opening or continuing to use an account. Nothing on this site constitutes legal clearance for your specific region or situation.
Every bKash deposit, Rocket transfer and Bank Transfer withdrawal is logged in your account history section. Sign in, open account history and the records are displayed with date, amount and status. No separate request is needed to view them.
Contact support through your signed-in account dashboard or by email. Include the incorrect detail, the correct version and the reason for the change. We verify the request before updating the record. Changes tied to payment methods like bKash may require additional confirmation steps.
Yes. We handle general policy and account-condition questions separately from formal complaints. If you want to understand what a clause means or how a condition applies to your account, send your question through live chat or the support email and we will respond in the same channel.
Account records — including transaction logs for bKash, Rocket and Bank Transfer activity — are retained after closure for the period required under our retention terms. You can request a summary of what we hold by contacting support. We do not retain data beyond the period set out in our Privacy Policy.
Submit a closure request through support — either via live chat or the email address on the Contact page. Include your account reference. Closure is processed once pending transactions are settled and your balance is handled according to our withdrawal terms. Support will confirm the steps when you submit.